Shipping & Delivery Policy

How You Receive Your Purchase

• Digital access may be made available in your ORION account, on the relevant service page, or through a secure link.
• We may send confirmation, access, booking, or delivery updates to the email address or mobile/WhatsApp number provided at checkout.
• Premium reports may also be made available through the report-status page using the form number supplied after submission.
• Please provide accurate contact details and check your inbox, spam or junk folder, and WhatsApp notifications where applicable.

Birth Charts & Instant Digital Charts

Where a chart is generated automatically, it is normally available immediately after successful payment and submission of complete, valid birth details. Please allow up to 15 minutes for account access or a confirmation to update.

If your birth details require correction or manual review, delivery may take longer. We will contact you if additional information is needed.

Premium & Personalised Reports

Premium and personalised reports are prepared from the information and questions you submit. The expected delivery time is 5–7 business days after we receive complete birth details, contact details, and any required payment.

A report may take longer if details are incomplete, clarification is needed, or exceptional demand affects preparation time. If there is a material delay, we will keep you informed and provide the next available delivery estimate.

Memberships & Digital Access

Membership access is normally activated immediately after successful payment verification. Please allow up to 15 minutes for the plan, features, or limits to appear in your ORION account.

If access has not activated after 15 minutes, sign out and back in, then contact support with your payment reference and checkout email or mobile number. We will investigate promptly.

Consultations

Consultation purchases are delivered as a digital booking and a live remote session; no physical delivery is involved. You will normally receive booking confirmation immediately after payment, with appointment details or a scheduling response within 1 business day.

The consultation itself takes place on the date and time confirmed with you. Links, call instructions, or WhatsApp coordination will be shared electronically using the contact details you provide.

Delivery Delays & Access Issues

• Delivery times begin only after successful payment and receipt of complete, accurate information.
• Business days exclude Sundays and public holidays in India.
• If a digital purchase is not received by the expected time, please contact us within 7 days and include your payment reference, order or form number, and checkout contact details.
• We will first try to restore access, resend the digital delivery, or provide an updated schedule. If we cannot deliver the purchased service within a reasonable time, the options in our Refund & Cancellation Policy apply.