Refund & Cancellation Policy

Reports & Charts

• You may request cancellation before report preparation, chart generation, or digital access has started.
• Completed, generated, accessed, downloaded, or delivered digital reports and charts are generally non-refundable.
• A change of mind, an incorrect birth detail supplied by the customer, or dissatisfaction with an interpretation does not normally qualify for a refund after delivery.
• If you notice an input error before preparation begins, contact us promptly. We will try to correct it without charge where reasonably possible.

Consultations

• A scheduled consultation may be cancelled or rescheduled without charge at least 24 hours before its start time.
• Cancellations made less than 24 hours before the appointment, and missed appointments, are generally non-refundable because the time has been reserved.
• If ORION cancels a consultation, you may choose a new appointment or receive a full refund for that consultation.
• If a consultation cannot proceed because of a verified technical problem on our side, we will reschedule it or issue an appropriate refund.

Memberships & Subscription Cancellation

• You may cancel a recurring membership at any time before the next renewal date through your account, where available, or by contacting support.
• Cancellation stops future renewals. Your access continues until the end of the period you have already paid for.
• Membership fees already charged are generally non-refundable and are not prorated for unused time, unless required by law or covered by an eligible service failure under this policy.
• A cancellation request received after a renewal has already been processed applies to the next billing cycle. We will still review accidental or duplicate renewals fairly.

Duplicate Payments

If the same order is charged more than once, contact us with the payment references and the email or mobile number used at checkout. After verification, the duplicate amount will be refunded to the original payment method. We normally complete verification within 3 business days and initiate an approved duplicate-payment refund within 5–7 business days.

Failed, Pending, or Cancelled Transactions

If a payment shows as failed, pending, or cancelled but money was debited, do not pay again until you have checked the order status. Banks and payment gateways usually reverse an unsuccessful transaction automatically within 5–7 business days.

If the amount has not returned after 7 business days, send us the payment reference, transaction date, amount, and checkout email. We will check the gateway record and assist with the trace. Your bank or payment provider may take up to 10 business days, or longer in exceptional cases, to display a reversal after it is initiated.

Non-delivery, Access Problems & Material Errors

Contact us within 7 days of the promised delivery date or first attempted access if a paid service was not delivered, remains locked, or is materially different from what was purchased. We will first try to restore access, correct the service, or re-deliver it.

If ORION cannot provide the purchased service within a reasonable time, we will offer a suitable replacement, account credit with your consent, or a full or proportionate refund to the original payment method. This does not limit any rights available to you under applicable law.

How Refunds Are Processed

• Refund requests must include the purchaser's name, checkout email or mobile number, order or payment reference, purchase date, and reason for the request.
• We review complete requests fairly and normally provide a decision within 3 business days.
• Approved refunds are sent to the original payment method. We do not ask for card details, CVV, OTP, UPI PIN, or bank password.
• We normally initiate an approved refund within 5–7 business days. Your bank or payment provider controls when the credit appears.
• The refundable amount will not exceed the amount actually paid for the eligible service. ORION does not charge a hidden cancellation fee.

Support Timelines

• Initial response: normally within 1 business day.
• Eligibility or duplicate-payment review: normally within 3 business days after receiving complete details.
• Approved refund initiation: normally within 5–7 business days.
• Bank or payment-provider posting time: commonly a further 5–10 business days.

Business days exclude Sundays and public holidays in India. Complex gateway traces may take longer, but we will keep you informed.